Return Policy

We hope your shopping experience is an absolute pleasure!  If you are not happy with your item though we will do our best to make your return process as smooth as possible.  If you have any questions, email us at info@essdees.com. For an in store return you can find us in the beautiful downtown river district in Fort Myers, Florida. Our store hours are 10:00AM EST-8:00 PM EST MondaySaturday and Sunday11:00AM-5:00PM EST.
Return Information
Returns are accepted for refund within 14 days calendar days from the date of purchase. We accept returns for an online credit for non final sale items up to 30 calendar days from the date you place your order.
  • All discounted items are FINAL SALE and not eligible for return.
  • Damages must be reported within 3 days of receiving merchandise or can not be returned.
  • Refunds are issued back to the original method of payment or with an online credit.
  • Returns must be received unwashed, unworn and in new condition. If the item arrives with tags on it the item must be returned with original tags still attached.
  • Shoes must be returned in their original box and placed inside an additional, protective shipping box. Damage to the shoe box makes the shoes ineligible for returns. In this case, the shoes will be shipped back to you and you are subject to the return shipping costs.
  • Accessories are returnable in new condition but not exchangeable.
  • Items returned to us with makeup, deodorant, perfume or similar product stains will be shipped back to you and are subject to additional shipping cost.
  • Original shipping is not refundable.
  • Refunds are processed within 10-15 business days of receiving your return. We will send you an email confirmation when your return has been received and the refund has been issued. 

Email us at info@essdees.com to get your return process started. Thank you for shopping with us!